Opportunities in a promising new environment
With the continuing decline of branch visits, a robust appointment setting process for both customers and sales associates is now an integral component of retail sales.
In the next phase of customer migration from branch to digital, every aspect of face-to-face and voice-to-voice interaction needs to be mapped and evaluated for digitization.
The value of M&A is changing. Traditional acquisition synergies are giving way to new sources of value, and banks will need to adapt.
For too long, funding has been a neglected cousin in the strategic planning process. But there are storm clouds gathering — driven by rising rates, competition and increased regulatory focus on liquidity. Going forward, banks need an enterprise-wide strategic funding optimization approach.
Executive teams contemplating a direct bank should prioritize three major agendas: strategy, analytics and the target growth model.
As rates continue to rise, it is critical to deploy a better metric to compare the costs of rate based deposit raising strategies against one another, and against alternative marketing or investment spending.
In this research brief, Novantas presents current highlights from our ongoing Shopper Surveys of U.S. consumers.
As reforming the Dodd-Frank Act takes center stage in Washington, it is important for federal lawmakers to hunker down and get this one right. Consumers and bankers alike stand to benefit from reform, but balance is key.
The Federal Reserve raised its benchmark Fed Funds rate by a quarter point, and signaled that the likely path for short-term rates continues to be two more one-quarter point increases in 2017.