Novantas in the News

	ABA Banking Journal — SNL Report: Net Branch Openings Minimal 20th May 2013 Kevin Travis, a managing director with strategy consultancy Novantas Inc., called New York City "a highly competitive market" where banks are "fighting street corner by street corner." Still, he said "nobody wants to be the one to pull back first."
	Bank Investment Consultant — Wealth Management Presents Opportunity for Banks, But Also Stiff Competition 13th May 2013 "This is all about stealing share now. It's not about telling people to bring money from your mattress," says Wayne Cutler, who runs the wealth management practice at Novantas, a consulting firm.
	American Banker — More Banks Plan to Add, Not Subtract, Branches 9th May 2013 Many banks are trapped in expensive leases that have been renegotiated to 20-year terms or they have renovated a branch and amortized the cost over five to 10 years and would have to take a financial hit, says Kevin Travis, a managing director at the consulting firm Novantas.
	Banks Systems Technology — Banks Must Think Differently About Customer Experience In A Branchless Digital Environment 29th Apr 2013 Deposits in online-only accounts rose to $364 billion last year, up 32% from 2010 numbers, according to a recent report by consultancy Novantas.
	Crain's New York Business — Banks Plot Major Shrinking of Branches 26th Apr 2013 "The group that likes branches and insists on doing business in them is shrinking by 5% to 10% a year," said Kevin Travis, managing director at consulting firm Novantas. "The number of people who open an account at the branch and never come back is growing by the same amount."
	Main St. — Mobile Remote Deposit Capture and More Convenient Banking 26th Apr 2013 "Remote deposit capture has untethered the customer from the bank branch. They no longer need to go there," said consulting firm Novantas' Steve Ledford, a panelist at the recent BAI Payments conference in Phoenix.
	Finextra — Too Small to Succeed 17th Apr 2013 According to Sherief Meleis, partner at financial consultancy Novantas, the reduced importance of local branching means that banks are moving from being primarily local retailers (where the average community bank could simply out-local the big banks), to product/marketing organizations where there are indeed economies of scale.
	Banking4tomorrow.com — The Death of Branches Probably Started in 2010 11th Apr 2013 According to Novantas study, while account opening is still the preference for 3/4ths of new customers, that is down 11% in the last 5 years and the decline is speeding up due to mobile and online account opening options available to customers.
	CNBC — A New Era of Branch Wars at Nation's Big Banks 10th Apr 2013 "We're thinking about 25 percent of U.S. branches are financially unaffordable," Kevin Travis" a branch banking consulting with Novantas" told CNBC in a phone interview.
	Novantas — Chris Musto Joins Novantas, Inc., Expanding Firm's Digital Strategy Offerings 8th Apr 2013 Novantas, Inc. announced today that Chris Musto, former General Manager of Customer Experience Research at Keynote Systems, Inc., is joining the firm\'s Boston office as a Managing Director. rn
	The Financial Brand — Consumers Descend From Debt Mountain 2nd Apr 2013 Bank lending is improving. Loans on bank balance sheets grew by 3% in 2012, up from 1% the prior year, says Lee Kyriacou a managing director at Novantas.
	Reuters — Novantas, Inc. Names Darryl Demos General Manager of Solutions, Expands Offering of Integrated Technology and Insights 1st Apr 2013 In his new role, Demos will oversee the Go-To-Market strategy and delivery of the suite of Novantas Solutions customer science software applications and services, expanding the Firm's offering of cloud-based solutions and technologies supported by consulting and advisory services.
	Main St — Why The Glacial Adoption of the Mobile Wallet? 21st Mar 2013 "We don't need a transactional e-wallet because we already have so many ways to pay," said Hank Israel, a consultant with banking consultancy Novantas in New York.
	American Banker — Banks Swap Branches for ATMs to Cut Costs 19th Mar 2013 "Banks don't have the money to spend," says Shereif M. Meleis, a partner at Novantas, a New York consulting firm. "They can get a presence with ATMs instead of branches, or use advertising for visibility instead of having branches on every corner."
	The Wall Street Journal — Online-Only Banks Start to Yield More Than a Virtual Advantage 18th Mar 2013 Online-only banking \"may finally have hit a tipping point,\" says Sherief Meleis\" a partner with Novantas.
	Bank Investment Consultant — Banks: What Is Your Wealth Strategy? 12th Mar 2013 "Bridging the Organizational Divide—Sharing Success Stories"was moderated by Wayne Cutler , managing director at Novantas , who was citing a joint survey from Novantas and BISA.
	Fox Business — Five High-Tech Trends Driving the Future of Banking Read more 27th Feb 2013 From 2006 to 2010, the number of most types of common transactions performed inside bank branches declined, from opening bank accounts to making deposits and resolving problems, a study by industry research group Novantas LLC says.
	MarketWatch — Lack of Senior Management Commitment is Top Barrier to Cross-Selling between Retail and Wealth Businesses, Says New Study from Novantas and BISA 19th Feb 2013 "As baby boomers prepare to retire and many households begin to search for longer term credible investment solutions, retail banks increasingly view the wealth business as a strong alternative source of revenue," said Wayne Cutler, partner and head of Wealth Management at Novantas and author of the study.
	American Banker — Branch Plans Emphasize High-Visibility Locations 8th Feb 2013 Banks once obsessed about density. Now they're emphasizing visibility, says Kevin Travis, a partner at Novantas.
	Bank Director — Making The Branch Profitable 25th Jan 2013 Novantas expects the number of tellers in the U.S. to drop to 125,000 in five to seven years, down from 500,000 currently. The key to successfully navigating this transformation will be to recast the role of the teller. "The fact is that so much of the job can be automated," Demos says.
	The Financial Brand — Consumer Hypocrisy Clouds Retail Branch Strategies 23rd Jan 2013 "Providers with complex offers usually have at least 5% less penetration than competitors with simple offers in this segment, in terms of consideration and purchase behavior," says Travis at Novantas.
	Bankrate — Banks get break on Basel III 8th Jan 2013 The biggest news involves the aforementioned liquidity buffer, which banks can now fill up with a mix of investments that is much closer to what they hold at the present, says Steve Turner, a partner at Novantas, a financial services consulting firm.
	Bank Systems & Technology — Big Bang: Customer-Centricity Comes Faster 3rd Dec 2012 According to Bob Vokes, a partner at New York-based management consulting firm Novantas, the choice between a "big bang" approach to core replacement and a piecemeal one boils down to risk mitigation vs. business creation.
	Herman Miller rePurpose Program — Novantas Demonstrates Commitment to the Community and Environment 30th Nov 2012 In September 2012, Novantas identified an opportunity to partner with Herman Miller's rePurpose Program and Green Standards to redistribute their corporate assets and avoid landfill disposal.
	The Financial Brand — Big Data: Big Opportunity In Banking... Or Big B.S.? 26th Nov 2012 According to a recent Novantas report, most banks are best served by using a building block approach to big data, only layering in additional complexity (and investment) after establishing a strong data foundation.
	The Financial Brand — Reimagining Retail Banking 22nd Oct 2012 "Looking ahead, retail growth opportunities will be far more selective and probably less profitable for some time to come,"Rick Spitler Managing Partner at Novantas LLC adds grimly. "Banks will compete heavily to win new business."
	American Banker — Five Pieces of Integration Advice for Capital One 10th Oct 2012 That brand change is "probably the biggest challenge," says Lee Kyriacou, a partner at consultancy Novantas.He warns that some customers might switch their deposits to another online bank when the branding changes.
	American Banker — CFPB Adds Pressure as Capital One Integrates Deals 10th Oct 2012 "The segment that that card book represents tends to be a somewhat lower-end segment," says Lee Kyriacou, a partner at consultancy Novantas.
	Credit Union Times — Mobility Matters: Apple Announces iPhone 5 Date as Payments World Awaits 12th Sep 2012 Ethan Teas, in an interview, said that to his eyes the biggest impacts will come from the "downstream impacts of other iPhone models."
	American Banker — Top of Wallet: Card Issuers Refine the Art of Customer Data Crunching 11th Sep 2012 "I would suspect that if you look at the regional banks, many of them will try and get back into the card game," says Hank Israel, a partner at the consultancy Novantas.
	Fox Business — Banks Target Seniors for Free Checking 30th Aug 2012 Bank profits are being squeezed," (Dave Kaytes) says, translating into fewer freebies for anyone. "There were lots more senior banking accounts seven years ago."
	Bankrate.com — Should the Big Banks be Downsized? 23rd Aug 2012 So far, the conversation has mostly focused on Glass-Steagall, which would have virtually no impact on consumer lending, investment management and other bank services for individuals, [Steve] Turner says. But it's possible that legislators could go further to try and eliminate those gray areas.
	Financial Times — More Companies Join Mobile Payments Rush 17th Aug 2012 "The market won't sustain more than a a few of these services and so there will have to be a big shakeout," says Steve Ledford, partner at Novantas, the US-based management consulting company.
	Smart Money — Do You Need a Mobile Wallet? 15th Aug 2012 Not all smartphones work with all services. "It's just the market shakeout," says Hank Israel, a partner with Novantas, a prominent management consulting firm.
	Marketplace Tech — Major Retailers Team Up For Mobile Payment Plan 15th Aug 2012 Steve Ledford says, "If you go on any street or subway or airport lobby, people are always looking at their phones. So it' s not a bad way of getting."
	Bank Systems & Technology — Will EMV Prevent ATM Fraud? 2nd Aug 2012 Novantas analyst Steve Ledford, said skimming is "much more difficult to do" on an EMV card.
	Bank Systems & Technology — Why More Banks Are Moving Toward EMV Adoption 30th Jul 2012 "Skimming is also something much more difficult to do [on an EMV card],"(Steve Ledford) says.
	Better Bank Systems — Broken at the Core: Rethinking Core Systems 17th Jul 2012 The largest banks long ago tumbled to the inherent limitations of cores, Bob Vokes, a consultant with Novantas, said in a separate interview. "In large institutions there really is no single core as such. There is a collection of systems."
	Better Bank Systems — Euro Banks Try Phones at ATMs 5th Jul 2012 Steve Ledford , a partner with Novantas , says "the fact that 2.6 million people have already downloaded the RBS app shows customers are hungry for more mobile capabilities from their banks."
	American Banker — Dynamic Pricing May Be the Key to Customer Retention: Bank of the West 28th Jun 2012 "The key for deposits and loans is going down to more granular levels of demand,"says Darryl Demos, a partner at the bank consultancy Novantas.
	Digital Draw — Study: Digital Signage Adoption Slowing 26th Jun 2012 Ethan Teas, a consultant with Novantas, said "We have not seen any banks pulling back from digital signage. And we have not seen any decrease in deployments."
	American Banker — Microsoft's Tablet PC Could Ease Adoption in Branches 20th Jun 2012 "For several years, Microsoft has been talking about presenting itself as a part of the branch of the future, " says Kevin Travis, a partner at research firm Novantas.
	Network — The Rise of the Virtually Domiciled 8th Jun 2012 Over the past few years ,U.S. banking preferences and behaviors have continued to shift away from the branch into remote channels (e.g. online , call center , mobile). As a result , there is a valuable and growing segment of customers who see remote channels as their primary channels.
	Digital Draw — A Spotlight on the Customers 1st Jun 2012 Kevin Travis, a consultant with Novantas , told me in an interview ,"Switching from a [paper] poster to a screen isn't that big a change. Fundamentally a switch from posters to screens isn't that interesting."
	Credit Union Times — Mobility Matters: Tracking the Mobile Banking Revolution in Credit Unions 29th May 2012 Experts are not quite ready to bury old-style analog banking but there is a lot of rethinking going on - "bankers are now trying to figure out what branches are for," said Novantas consultant Kevin Travis in an interview.
	Fox Business — High-Yield Checking Account Rates Still Rockin 23rd May 2012 "We know that a customer who transacts more than 10 times a month, the duration of that account is significantly longer than someone who transacts less,"Hank Israel says. "The recurring usage of transactions creates a stable relationship."
	Business Insurance — Social media, business analytics technologies hot at ACORD forum 20th May 2012 "The intermediary model that the industry has relied upon for decades was formed by limitations in information that no longer exist. Most of the people who are going to go to an insurance agent in the next decade have already been to insurance agents," says Matthew Josefowicz, Managing director at Novarica, a divison of Novantas LLC.
	The Economist — Withering away 19th May 2012 Sherief Meleis of Novantas , another consultancy , reckons that thanks to low rates banks are about $60 billion a year worse off than in 2007 and that new rules are trimming their revenues by another $15 billion or so. With such a steep drop in income, about 15% of the current branch network tips over into unprofitability, he says.
	Better Bank System — The Next Mobile Banking Revolution 17th May 2012 "The paradox of corporate mobile banking is that - unlike the mass market play that is consumer mobile banking - the target audience frankly is minuscule. Said consultant Steve Ledford of Novantas in an interview."
	Credit Union Times — Mobility Matters: Tracking the Mobile Banking Revolution in Credit Unions 14th May 2012 "The mobile corporate banking app is the senior exec's window into the institution"said Steve Ledford, meaning this potentially is a way to deepen relationships with the decision makers.
	Pacific Bank News — Banks using a 'multilayered' approach for data security 11th May 2012 Robert Vokes , managing director of the consulting firm Novantas LLC , said that banks usually run separate systems for different aspects of customer information to prevent hackers from obtaining a "whole picture" of the client.
	Better Bank Systems — Mobile RDC: A Must Have or a Hoax? 8th May 2012 Bottom line: "If you want to stand on the sidelines, mobile RDC is not mandatory now," said Ledford. "It is a differentiator for early adopters," he stressed, and for those institutions it may well be helping them hone their appeal to digitally focused consumers who rarely,or never, visit branches.
	Bank Technology News — It's Time to Think Outside the Branch 1st May 2012 According to Novantas research , infrequent branch users , essentially "virtual domiciled\" customers , now constitute from 20 percent to 30 percent of the customer base at various banks. While these customers may open accounts at a branch , they seldom return for subsequent services.
	Better Bank Systems — Tuning the Core for a Checkless Tomorrow 24th Apr 2012 Many banks have seen this day coming and have been preparing their core systems for it. "At most financial institutions cores have been altered,little by little,over the past number of years and in ways that will let them accommodate a checkless bank," Steve Ledford, a payments expert with New York based consulting firm Novantas,says.
	Fox Business — Pros and Cons of Brokerage Checking Accounts 18th Apr 2012 "There's another bonus, too. Lower overhead costs help brokers edge out traditional banks, says Wayne Cutler, who runs the wealth management practice at consulting firm Novantas LLC. The result is that more innovations" such as mobile banking deposits, can be offered."
	Credit Union Times — Experts Ponder Which Security Threats May Gain Speed 1st Apr 2012 "Mobile banking, I would argue , presently, is significantly more secure than is online banking," said Kevin Travis, a partner with Novantas, a New York-based management consulting firm.
	The Financial Brand — Branches Remain Popular, Even With Consumers Who Don't Use Them 26th Mar 2012 "There will be no return to the climate of five years ago,when all-purpose branches were proliferating nationwide ," warned Darryl Demos,from Novantas.
	TechJournal — Virtual banking threatens traditional bank sales systems 22nd Mar 2012 "The rise of virtually domiciled customers at banks is both a huge challenge and an opportunity for the industry," said Novantas partner Kevin Travis, one of the study\'s authors.
	Credit Union National Association — Study: 35% of U.S. banking customers are 'virtual' 21st Mar 2012 "The rise of virtually domiciled customers at banks is both a huge challenge and an opportunity for the industry," said Novantas partner Kevin Travis, one of the study's authors.
	Bank Innovation — In Digital Wallets, Payments Matter -- Get Ready -- Least 14th Mar 2012 "What might matter is not payments, but if there are other apps to justify it," said Jim Bramlett" partner at Novantas LLC. "The winning formula is not yet known yet."
	Bank Technology News — How Modern Demands Expose Old Core Systems 13th Mar 2012 "The old systems run like the wind; they are lean and mean and fast in terms of core processing," says Steve Ledford" a partner at Novantas LLC of New York.
	Better Bank Systems — The Real Reason P2P Is Lagging 9th Mar 2012 Hank Israel insists, "It is hard to justify investing in a service when you don't see the revenue. There has to be a compelling reason for people to make a change -- it could be convenience, it could be cost."
	Zacks Investment Research — eCommerce Stock Outlook 22nd Feb 2012 eMarketer reported that a Novantas study showed a similar shift in customer preferences.
	Better Bank Systems — The New Math of Average Daily Balances 17th Feb 2012 As for big national banks, "they are not intentionally withholding information. It really is an integration issue," says Kevin Travis, a partner at consulting firm Novantas.
	Bank Technology News — Security Snafus Thin Google Wallet 13th Feb 2012 "With any new service, you have to balance the appropriate level of security against the minimum impediment to usage," says Steve Ledford, a partner at Novantas LLC.
	Better Bank Systems — In Bank Technology, Small Can Be Better 1st Feb 2012 "Fundamentally, community banks approach technology much differently," says Bob Vokes, an executive with financial services consulting firm Novantas. \r\n
	The Financial Brand — Financial Marketers Tip Toe Between Irritating New Fees And Profitability 30th Jan 2012 "The sad but honest truth is that free checking was supported by interest rates and fees. Both those options are not available to banks now," said Hank Israel, partner at Novantas.\r\n
	Live Trading News — The Evils of the Volker Rule and Dodd—Frank 30th Jan 2012 As more fully discussed in the various companion articles in this issue of Novantas Review, there are many growth possibilities for next year for players with the right focus and skills, including select opportunities in commercial, mortgage and consumer lending.
	Bank Technology News — Remember EarthLink? It's Now in IT Services and Targeting Banks 27th Jan 2012 A big bank, by contrast, "is unlikely to take its data centers and give them to EarthLink," says Alan Mattei, a partner at Novantas LLC of New York.
	Bank Technology News — A New Commitment to Small Biz 1st Jan 2012 "Small business is the Rodney Dangerfield of retail banking," says Les Dinkin, partner at Novantas. "It just doesn't get enough respect, given its outsized financial contribution."
	American Banker — 12 Big Ideas for 2012 1st Jan 2012 "We are trying to see the entire picture of the customer from this little part of their life," says Alan Mattei, a partner with Novantas.
	Bank Technology News — How Technology Sharpens Online Loan Scoring and Matching 23rd Dec 2011 SoMoLend's model functions somewhat the way a prepaid credit card program works, says Les Dinkin managing director at Novantas LLC.
	Banking Strategies — Winning Sales in the Branches 20th Dec 2011 According to a Novantas benchmarking studies of about 13,000 locations, branch employees sold an average of 1.12 products per day in 2010,down from 1.70 in 2003. "That's a pretty big shift," Darryl Demos said.
	Bank Think — Bank Experts Clash Over True Cost of 'Free' Checking 20th Dec 2011 "In the past, free checking masked a host of issues. I could bring customers in and with debit card revenue and overdraft fees and cross-selling, eventually people would become profitable," says Hank Israel, a partner at New York-based consulting firm Novantas LLC.
	Bank Technology News — Wausau Expands Remote Deposit Capture Product; Fifth Third Evaluates It 19th Dec 2011 As banks reinvest in technology to serve the small business segment — a recent Novantas survey found 56% of banks increasing their small business IT investments — vendors are stepping up their offerings in this category.
	Payments Source — Fifth Third Evaluating Wausau Financial's Expanded Deposit—Capture Product 19th Dec 2011 Some 56% of banks are increasing their small—business information—technology investments, the results of a recent Novantas LLC survey suggest.
	Bank Director — Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions 14th Dec 2011 Customer satisfaction has become a hot topic in banking. Recent studies have concluded:and from J.D.Power and Novantas, 2009: "Across all driving factors, satisfaction provides the most sustainable competitive advantage."\r\n
	American Banker — Free Checking Isn't Cheap for Banks 9th Dec 2011 "Banking is a subsidized business," says Hank Israel, a partner at New York-based consulting firm Novantas LLC, pointing to the fact that the profitable accounts balance out those accounts maintained at a loss.
	Payment Source — With Bankserv Deal Complete, Fundtech Announces Product Roadmap 1st Dec 2011 Banks also are shifting to a service-oriented architecture approach to develop their own next-generation software platforms, says Steve Ledford, partner for Novantas LLC.\r\n
	Bank Technology News — Love Triangle Resolved, Fundtech Announces Product Roadmap 30th Nov 2011 Banks are shifting to an SOA approach to develop their own next generation software platforms as well, says Steve Ledford, partner for Novantas LLC.
	The Chicago Tribune — What Others are Saying 19th Nov 2011 Hank Israel, a retail bank expert for the management consulting firm Novantas, explained that big banks make most of their money on their wealthiest clients. They actually lose money on some of their basic free-checking customers, especially since new overdraft regulations and the Durbin amendment have limited the fees they can charge.\r\n
	CNN Money — Get more from your savings in the new year 14th Nov 2011 “Expect to see aggressive offers from banks, whether it’s for a mortgage or a credit card,” says Sherief Meleis, a partner at Novantas.
	Bank Technology News — JPMorgan Tech Deployments Support Military Banking Strategy 14th Nov 2011 Certainly JPMorgan Chase has the necessary technology to serve military customers spread throughout the globe, Alan Mattei, a partner for Novantas LLC, says.
	BBR — Banks to increase 2012 technology spending in small business segment: Novarica study 11th Nov 2011 Les Dinkin, partner at Novantas said this research confirms what we\'re hearing from bank retail and small business executives as they increase their emphasis on improving their retail customer mix. It will deepen customer relationships.
	Amsterdam — Study reveals supporting small business is a priority for banks 11th Nov 2011 “Given this investment trend, we expect to see a significant ramp-up in bank small business go-to-market activities during 2012,” said Novantas partner Les Dinkin.
	Reuters — When will our risk aversion wear off? 9th Nov 2011 For some, short-term relief lies in higher cash allocations to portfolios. Advisers usually keep 4 to 6 percent in cash-related liquid investments, says Wayne Cutler, who co-chairs wealth and risk management practices at Novantas LLC in New York City.
	Investor Place — 'Bank Transfer Day': Winners All Around. Customers, credit unions and big banks all came out ahead 9th Nov 2011 Novantas finance consultant Hank Israel told The New Republic that \"the average checking account costs banks somewhere around $200 a year to maintain, just to pay for staff and infrastructure.\"
	Bank Technology News — B of A Offers Small Business Customers Payroll Pain Relief 5th Nov 2011 Though small businesses and the households of their owners constitute a minority of customers at most banks, they can contribute up to 45% of a retail bank\'s revenues, says Les Dinkin, partner at Novantas.
	CNBC — Everyone Is Totally Wrong About What Bank Transfer Day Actually Is 4th Nov 2011 “In essence, by eliminating a percentage of the less profitable customers, the movement could improve customer profitability overall for the bank,” said Hank Israel, an analyst at Novantas, a management consulting firm to the financial industry.
	Bank Director — Where Will The Revenue Come From? 4th Nov 2011 “It’s kind of the perfect storm,” says Hank Israel, a partner with Novantas LLC, a New York consulting firm. “Every indicator is pointing to negative revenue growth for banks.”
	Salt Lake Tribune — Quietly, banks could try a range of new fees 4th Nov 2011 Sherief Meleis, a partner at bank consultant Novantas, says any bank that raises prices will not just see public pressure, but will also face intense competition.
	Payment Source — Fiserv's Yabuki Sees Potential In P2P Payments 3rd Nov 2011 P2P payments may be useful particularly for some small businesses that do not want to collect the greater amount of information needed for automated clearinghouse or wire transfers, says Steve Ledford, partner for Novantas LLC.
	Bank Technology News — Fiserv Sees Potential in P-to-P Payments 2nd Nov 2011 P-to-P payments may be particularly useful for some small businesses that do not want to collect the greater amount of information needed for automated clearing house or wire transfers, says Steve Ledford, partner for Novantas LLC.
	Bank Technology News — Big-Bank Fees Cause 'Spike' in Small-Bank Account Openings: FIS 1st Nov 2011 “When a big player like FIS says its smaller banks are growing accounts, it means its larger banks are losing accounts,” says Lee Kyriacou, a partner with the consulting firm Novantas LLC in New York.
	MSN — Pros and cons of online checking accounts 28th Oct 2011 "Large banks are doing a better job with comprehensive online offerings," says Hank Israel, a director at New York-based financial services consulting firm Novantas LLC.
	Bank Technology News — Banks Use Science to Crack the Genetic Code of Spending Habits 21st Oct 2011 The use of transactional data in the cards loyalty space grew out of a desire to get more granular data about customer purchasing behavior, says Alan Mattei, a partner for Novantas LLC.
	Fox Business — Pros and Cons of Online Checking Accounts 21st Oct 2011 "Large banks are doing a better job with comprehensive online offerings," says Hank Israel, a director at New York-based financial services consulting firm Novantas LLC. "It's the 'iPodification' of banking."
	American Banker — Are We Seeing the Demise of Physical Banking? 17th Oct 2011 Novantas reported this year that average transactions per branch per month dropped 25% from 2006 to just 8,550 in 2010. Extrapolate that out to 2015 and you’re looking at 56% decline in monthly average transactional activity in the branch aggregated across the U.S.
	San Francisco Chronicle — Umpqua Bank Selects Novantas LLC for Deposit Pricing Solution 14th Oct 2011 Novantas LLC announced that Oregon-based Umpqua Bank will implement the firm's PriceTek technology to enhance its pricing methodology.
	American Banker — Bold Moves Despite Uncertain Times 13th Oct 2011 These newcomers, such as Novantas, are a result of both the increased global awareness of the FinTech 100 and individual companies\' achieving the financial services revenue required to secure a place on the list.
	On Wall Street — Fidelity Information Services Tops Tech Vendor Rankings 13th Oct 2011 The FinTech 100 gives us the industry-leading providers of the most innovative, efficient, and effective technology solutions to financial institutions, and they are performing quite well in this very difficult era. Ten companies joined the list, one of them being Novantas.
	Bank Systems & Technology — Umpqua Bank Implements Novantas PriceTek 13th Oct 2011 Novantas recently announced that Umpqua Bank, based in Roseburg, Ore., is implementing its PriceTek pricing support system. The solution will support the bank in each phase of pricing process through an advanced analytics platform.
	Bank Technology News — Mobile Banking Gets Personal 12th Oct 2011 “Mobile banking providers tend to offer products and services with fixed contracts that are far more costly, and for more users, than banks currently have. That is why T8’s pricing and business model is ‘ingenious,’” Kevin Travis, a partner for Novantas LLC, says.
	American Banker — Amazon's Kindle Provides a Platform for Online Banking and Advertising 4th Oct 2011 Content is also the new real estate, and it is quickly trumping physical branches for importance to banks, says Kevin Travis, partner for Novantas LLC in New York.
	American Banker — S1 Needs to Jump Back into the Game ... Fast 22nd Sep 2011 "However this deal ends up, it will be important to the banks because these are three of the primary vendors of online banking systems for the commercial sector," says Steve Ledford, a partner at Novantas LLC of New York.
	Bank Technology News — Five Ways to Mine Bank Data for Marketing Gold 19th Sep 2011 "Only recently have both the analytic technology and the ability to handle very large data sets [converged] in a cost-effective fashion," says Steve Ledford of Novantas.
	Reuters — INSIGHT-BofA cuts foretell a downturn in branch banking 16th Sep 2011 "I've been helping banks with branches for decades," Darryl Demos of Novantas said. "There's never been the sense of urgency that there is now to get it right."
	Bank Think — It's the End of the Bank Branch as We Know It 1st Sep 2011 In a recent comparative productivity survey conducted by Novantas across some 14,000 branches, teller transactions were down an average of 4.4% a year. Analysts expect the rate of decline in check deposits, in particular to accelerate in coming years.
	Bank Think — Overemphasis on Coaching Kills Sales at Bank Branches 18th Aug 2011 Novantas recently surveyed banks about how branch managers spend their time and found that banks whose managers spend more time on direct selling than on coaching outsell other banks by more than 30%.\r\n
	Bank Investment Consultant — Banks Confine Post-Downgrade Outreach to Wealthy Clients 12th Aug 2011 Steve Ledford,a partner with Novantas, said his consulting firm has observed little worry over the downgrade among retail bank customers.
	Financial Planning — Banks Confine Post-Downgrade Outreach to Wealthy Clients 12th Aug 2011 Steve Ledford,a partner with Novantas,said his consulting firm has observed little worry over the downgrade among retail bank customers.
	Bank Technology News — Computer Services Inc. Buying Heit to Boost Product Portfolio 10th Aug 2011 "The move to software as a service is an important enabler of more sophisticated services for community banks," says Steve Ledford, a partner at Novantas LLC of New York.
	Investment U — The Decline of U.S. Retail Banks 9th Aug 2011 There are some reasons to believe we've already seen the peak of these mega-financial institutions. For instance, retail banking profits are down more than 50 percent from the pre-crisis peak. According to a report by banking consultants Novantas, "it is now clear that revenues will not return to former levels."
	iStock Analyst — The Decline of U.S. Retail Banks 9th Aug 2011 There are some reasons to believe we've already seen the peak of these mega-financial institutions. For instance, retail banking profits are down more than 50 percent from the pre,crisis peak. According to a report by banking consultants Novantas, "it is now clear that revenues will not return to former levels."
	The Prepaid Press — Fed Sets New Debit Interchange Rules 1st Aug 2011 "Consumers already feel sideswiped by fees for activation and replenishment," said Alan Mattei, managing partner, Novantas, an independent consulting firm in New York.
	Reuters — Bank cash cushions can soften U.S. credit blow 26th Jul 2011 Investors have long complained about cash sitting idle on bank balance sheets, but recently these cash cushions have become a lot more valuable.
	Bank Technology News — How ING Used Analytics Software to Boost Customer Retention 48% 25th Jul 2011 The next generation of dynamic speech analytics is called propensity modeling, said Darryl Demos, a partner with Novantas.
	Bank Technology News — CIOs Break Out of Back Offices in Efficiency Bid 22nd Jul 2011 Although bank earnings have improved, that is due in large part to loan reserve releases spurred by improved credit performance, noted Dave Kaytes, a co-chief executive at Novantas.
	American Banker — Startup Mines Consumer Data to Vet Loan Applicants 21st Jul 2011 Banks used to be involved in this space, calling their loans "industrial loans," to bypass state usury laws, says Steve Ledford, a partner with Novantas LLC of New York.
	Forbes — Outsourcing: There's No Place Like Home 18th Jul 2011 Outsourcing doesn't have to mean India - it can be using people living in rural areas of America where costs and wages are lower than in cities, says Steven Kaye, a senior researcher at Novarica.
	About.com — Trends in Branch Banking 13th Jul 2011 According to Novantas, bank branches remain the preferred channel for certain types of customer activities, though the percentage of customers whose interactions with their banks are primarily through the branches is declining.
	American Banker — USAA's Two-Year Tech Overhaul Makes Remote Banking Easier 12th Jul 2011 "Sophisticated customer interactions take a while and require a serious amount of employee maturity," says Darryl Demos, a partner at Novantas LLC of New York.
	Reuters — Bank cash cushions can soften U.S. credit blow 11th Jul 2011 "There\'s the potential for a near-term liquidity event," said Steven H. Turner, partner & leader of the risk practice at consulting firm Novantas, a consultancy that advises some of the 20 largest global retail banks.
	Etcheberry — American Retail Banking: The Road to Agnosticism 8th Jul 2011 Technology has helped drive down to almost nothing the premium these banks must pay for deposits over the rates offered by offline rivals, says Sherief Meleis of Novantas, another consultancy.
	American Banker — Amex's Facebook Ad Rewards Are All Business 1st Jul 2011 "Structures like this make it easy for new businesses of all types to promote themselves," said Les Dinkin, a partner for the consulting firm Novantas LLC.
	Bank Technology News — Smart Strategies for Dumb Phones 1st Jul 2011 In a recent survey tracking multichannel bank trends, the consulting firm Novantas found that only 36 percent of bank customers between the ages of 30 and 54 had smartphones, and only 13 percent over age 55 had such devices.
	Yahoo Canada Finance — Buy? Sell? Should Canadians Buy into Real Estate or Not? 29th Jun 2011 "Some Canadian cities are experiencing price increases that seem out of step with consumer affordability," says Gregory Smith, a partner in Novantas.
	American Banker — Smart Strategies for Dumb Phones 28th Jun 2011 In a recent survey tracking multichannel bank trends, Novantas found that only 36 percent of bank customers between the ages of 30 and 54 had smartphones, and only 13 percent over age 55 had such devices.
	The Economist — The Road to Agnosticism 23rd Jun 2011 Technology has helped drive down to almost nothing the premium these banks must pay for deposits over the rates offered by offline rivals,says Sherief Meleis of Novantas,another consultancy.
	Zacks — e-Commerce Stock Outlook - June 2011 16th Jun 2011 eMarketer reported that a Novantas study showed a similar shift in customer preferences. According to that study, the percentage of customers transferring funds online went from 34% in 2005 to 67% in 2010.
	American Banker — Citigroup Breach Highlights Need for Speed in Notification 14th Jun 2011 "The timeliness of disclosure is more about transparency than about safety per se," said Madhavi Mantha,head of banking research at Novarica,a Novantas LLC subsidiary.
	Bank Director — The Big Retail Showdown 3rd Jun 2011 "Customers want it all," says Dave Kaytes, managing director and founder at Novantas LLC, a New York-based research firm. "They want all the channels available to them. But while customers in the aggregate want it all, customers individually just want what they want."
	The Bank Director — Will ClearXchange Be a P2P Game Changer? 2nd Jun 2011 Hank Israel, a partner Novantas, explains that the value of any payments network "is defined by the number of endpoints that it has."
	Financial Planning — ING Adds New Step To Improve Security For PFM Users 1st Jun 2011 "ING is creating a separate credential for aggregation," said Madhavi Mantha, head of banking research at Novarica a Novantas LLC subsidiary.
	Main St — Google Wallet A Question For Small Merchants 31st May 2011 Steve Ledford,a partner at management consultant Novantas,says one way of looking at the advantages of mobile payments offerings is to compare advantages of the service over more traditional formats.
	NorthJersey.com — Liar loans" still available, but not for everybody 27th May 2011 According to Ken Alverson, partner at New York City-based Novantas, a research and consulting firm,the loans have been around since the 1980s and are designed mainly for self-employed borrowers who don't document all of their income -to dodge taxes.
	CFO — A Fragile Recovery For Banks 26th May 2011 Commercial banks are facing strong headwinds to growing their business, even as they put their underwriting missteps behind them. A lack of lending and negative effects from regulation have put banks in a "revenue drought," says Lee Kyriacou, a partner at Novantas, a financial services consulting firm.
	Bank Technology News — PFM Site Offers New Take on Bank Revenue Sharing 23rd May 2011 But while many banks are looking into hosting PFM tools to help consumers, few want to send their customers to a third party’s website, said Wayne Cutler, co-founder and partner of Novantas LLC.
	American Banker — Tech-Savvy Crowd Demands More Personal Service From Banks, Not Less 13th May 2011 "Anyone who thinks mobile is about to replace stuff is wrong," said Madhavi Mantha, head of banking research at Novarica, a Novantas LLC subsidiary. "If banks are going to try to build a business case on diverting transactions, I don't think that's going to be valid."
	The Economist — Retail Banks In Vogue 13th May 2011 These fees add up to rather large sums. If retail banking fees are cut by 70%or so, as has been proposed, American banks may lose around $33 billion a year, or about a third of their profits from this part of their business last year, says Sherief Meleis of Novantas, the consultancy.
	American Banker — PNC's Always-On Widget Is a Subtle Brand Booster 12th May 2011 Hank Israel' a partner at Novantas LLC of New York' said that according to the firm's research, about 40% of bank customers are "control seekers," and would be potentially interested in a widget that gives them continuous information about their banking balances.
	Bank Technology News — Gaming Overdraft 2nd May 2011 While FDIC's guidance does not apply to the larger, federally chartered banks, many are instituting the suggestions as best practices anyway, says Hank Israel, a partner at New York-based Novantas, which advises the top 50 banks on product pricing and business strategies.
	bank technology news — Will Lower Debit Fees Create a Vendor Death Spiral? 2nd May 2011 "These vendors have added value for banks, but it's getting harder to add value" as new regulations clamp down on fees and make checking accounts less profitable, says Hank Israel, a partner at Novantas.
	Information Management — Gaming Overdraft 2nd May 2011 While FDIC's guidance does not apply to the larger, federally chartered banks, many are instituting the suggestions as best practices anyway, says Hank Israel, a partner at New York-based Novantas, which advises the top 50 banks on product pricing and business strategies.
	American Banker — Geezeo's Referral Engine Automates Banks' Campaign Process 25th Apr 2011 "Banks are desperately searching for ways to steal share from competitors," said Sherief Meleis, senior partner at Novantas LLC in New York.\r\n\r\n
	Property Casualty 360 — Analyze This: Finding the Top Insurance Technology Consultants 25th Apr 2011 I use all the leading insurance technology analysts in the market every month and even with all the communication I exchange with-among others-Matt Josefowicz of Novarica.
	Bank Technology News — Open Solutions Sweetens Hosting Offer with Lineup of On-Demand Services 18th Apr 2011 "What's going to be limited in a hosted solution is you’re not going to completely ... rewrite the code to reflect your processes," said Madhavi Mantha, a principal and head of banking research at Novarica, a division of the New York consulting firm Novantas LLC.
	US Banker — Fraud Fight Shifts Focus to Customers 13th Apr 2011 "The reality is that no one cares more about banking transaction security than the customer," said Madhavi Mantha,head of banking research at Novarica, a division of the bank consultancy Novantas LLC in New York.
	American Banker — Nonbanks Leapfrog Banks in Small-Business Cash Management and Treasury 8th Apr 2011 Les Dinkin, a managing director for Novantas LLC, said that although small-business owners represent between 10% and 12% of a retail bank's customers, they account for up to 35% of retail banks' revenue.
	US Banker — Facebook and Google Encroach on Banks' Turf 4th Apr 2011 Experts said people generally visit Google to go somewhere else. But they visit Facebook as a destination, and more than 500 million use the site. As such, Facebook has a huge captive audience, Ledford of Novantas said.
	Bank Investment Consultant — Facebook and Google Encroach on Banks’ Turf 4th Apr 2011 "This is Facebook providing an environment that allows vendors to bring their products to market to a ready-made group of customers 100 million strong," said Steve Ledford, a partner at the consulting firm Novantas LLC in New York.
	American Banker — Jack Henry Lets Consumers Control Online Banking’s Look 1st Apr 2011 "The lines between online banking and PFM tools are blurring," said Madhavi Mantha, head of banking research at Novarica, a division of bank consultancy Novantas LLC, of New York.
	bank investment consultant — Back in the Game 1st Apr 2011 "The good news is that banks are pushing their wealth business," says Wayne Cutler, managing director at New York City consultant Novantas.
	American Banker — PFM Sites, Built To Help Savers, Do Same For Debtors 25th Mar 2011 Ken Alverson, a partner in the consumer lending practice at the consulting firm Novantas LLC, said that in its early days PFM focused on "wallet management."
	Bank Technology News — BBVA Unit’s Core Revamp May Not Become a Trend 21st Mar 2011 "Replacing a core is a massively scary proposition," said Madhavi Mantha, a principal and head of banking research at Novarica, a division of the Novantas LLC consulting firm in New York. "I think a lot of banks are still not there, quite frankly."
	Bank Investment Consultant — Showing Management the Value of Brokerage 18th Mar 2011 He added that customer satisfaction is much higher for people who sat down with advisors than for those who didn't according to surveys conducted by consultants Novantas and McKinsey.
	Bank Investment Consultant — Handcuffed by New Rules, How Can Banks Generate More Fee Income? 9th Mar 2011 Customer satisfaction is much higher for people who sat down with advisors than for those who didn't according to surveys conducted by consultants Novantas and McKinsey.
	eMarketer — Consumers Continue Switch to Online Banking 3rd Mar 2011 While online banking rose for all types of transactions in the Novantas study, everyday processes such as transferring funds and checking balances saw the lion's share of activity shift to online.
	the financial — Consumers Continue Switch to Online Banking 1st Mar 2011 According to a Novantas study, the percentage of consumers who transferred funds online nearly doubled from 34% in 2005 to 67% in 2010.
	Crain’s — Virtues Pay Off for Marketer Seeking Funds 23rd Feb 2011 "Banks lend on character and credit," said Les Dinkin, managing director at Novantas, a financial consulting firm in Manhattan.
	Bank Investment Consultant — Outlook 2011 18th Feb 2011 "Finding ways to serve the mass affluent is a top priority for top 30 banks in 2011," says Wayne Cutler, a managing director at Novantas.
	CNBC — Wells Fargo Investors Want Answers 11th Feb 2011 Lee Kyriacou, a partner at the consulting firm Novantas, notes that it's not unusual for new CEOs to replace their predecessors' top managers with executives of their own choosing.
	The Street — Wells Fargo Investors Want Answers 10th Feb 2011 Lee Kyriacou, a partner at the consulting firm Novantas, notes that it's not unusual for new CEOs to replace their predecessors' top managers with executives of their own choosing.
	The Street — Earnings Put Consumer Banking in the Shadow 28th Jan 2011 Lee Kyriacou, a director at the consulting firm Novantas who focuses on financial services firms, says he's been working with banking clients to try to figure out how to implement effective strategies to re-establish lost revenue.
	Reuters — Citigroup Trading Drop Shows Revival Obstacles 19th Jan 2011 "When your earnings are close to zero, everything is under scrutiny," said Lee Kyriacou, a former banker and a partner at the consulting firm Novantas. Trading is "a volatile area" across the banking industry\" he said.
	Bankrate.com — What To Expect From Your Failed Bank 4th Jan 2011 For customers with insured balances, expect that you may have no access or limited access to funds for a few days while the FDIC completes the takeover of the bank. "This can be disconcerting, but the FDIC keeps it to a minimum," says Kenneth Alverson, managing director at New York-based Novantas LLC, a consulting firm to the banking industry.
	Bank Investment Consultant — Banks Are Conflicted on Incentives at Branches 1st Jan 2011 “People are paying a lot more attention to the quality of accounts,” says Darryl Demos, managing director with the consultancy Novantas. “Do you pay people on widgets? The number of items they handle or process? Or do you pay them on balances or revenue? There’s a lot of debate in the industry. Acquiring new customers is really hard. So the game right now is to expand the share of wallet.”
	American Banker — 11 Big Ideas for 2011 1st Jan 2011 “One of the key pieces of analytics we see institutions looking at is customer lifetime value,” says Les Dinkin, managing director at the consulting firm Novantas.
	Bankrate.com — Five Rules To Protect An Online Bank Account 28th Dec 2010 Evading banking cyber thugs is more challenging than ever. They’re now targeting consumers rather than banks and scouting out security holes in your computer. The reason: About 80 percent of U.S. households bank on the Internet, according to banking consultancy Novantas LLC in New York.
	US Banker — Help Wanted: Part Time 1st Dec 2010 “Branches were initially designed to basically get checking accounts. They were funded by the fee business,” says Darryl Demos, a managing director with the consulting firm Novantas who advises large and midsize banks on branch operations.
	PNT — Banks Should Hire Small Business Specialists To Increase Customer Retention 16th Nov 2010 At American Banker’s 15th annual Small Business Banking Conference in Fort Worth, Texas, Les Dinkin, a managing director at Novantas, told attendees that banks are increasingly moving toward customers who are “higher-quality, i.e., not free checking.”
	American Banker — Branch Shift Means More Shifts For Part-Timers 5th Nov 2010 "Branches were initially designed to basically get checking accounts. They were funded by the fee business ," said Darryl Demos , a managing director with the consultancy Novantas who advises large and midsize banks on branch operation.
	The Wall Street Journal — Kanas’s ‘Manhattan Project’ 26th Oct 2010 With capital and a team of known bankers in place, BankUnited could succeed, said Les Dinkin, a managing director at consulting firm Novantas LLC.
	American Banker — Branch-Hour Battles Spread to the Midwest 27th Sep 2010 "It absolutely forces the direct competitor to think very hard about matching you," said Kevin Travis, a director with Novantas LLC, which advises large banks on customer acquisition.
	Fox business — The Good, Bad and the Ugly of Credit Card Offers 23rd Sep 2010 Issuers are heavily targeting consumers who spend more but pay it off each month , rather than consumers who carry high balances , says Jim Bramlett , a managing director with Novantas , a financial services consulting firm.
	Fox business — 8 Things Cardholders Should Know About Community Property Laws 21st Sep 2010 "In community property states, it becomes even more important to divide up your debts when there is a separation," said Gaurav Gupta, director of Novantas, financial consultants in New York City.
	American Banker — Raising the Level of Relationship Packages 15th Sep 2010 "Our view is that banks have been pretty ineffective at relationship pricing," said Sherief Meleis, a managing director at Novantas, a New York consulting firm.
	The Wall Street Journal — Citi Hires Retail Chief From Morgan Stanley 14th Sep 2010 One issue behind the strategy, said Les Dinkin, a managing director at bank consultancy Novantas LLC, is "they don't have sufficient density in some suburban markets. They never had enough locations in those markets to get critical mass."
	Articlebase — The Battle of the Banks: Bricks vs. Clicks 4th Sep 2010 "If you look at online adoption rates, close to 75-80% of banking customers are online," advises Kevin Travis, a director at Novantas, a provider of management consultancy and information services to the financial services industries.
	Bank Technology News — Citi’s Japanese Revolution 17th Aug 2010 "If I want to talk to someone, I can go to the Website and get an appointment at the Citibank store," says Kevin Travis, a director at Novantas.
	UPI.com — Free Checking May Be a Reform Victim 9th Aug 2010 The increasingly lucrative overdraft side of the banking business has recently become an $18 billion to $23 billion-a-year business for banks , said Novantas LLC , a consulting firm in New York.
	AARP Bulletin — Pay Bills Without Stress 4th Aug 2010 According to Novantas , online banking has taken hold , with 80% of households paying their bills through the internet.
	Canada Internet Examiner — Hackers Attack Your Bank Accounts 31st Jul 2010 Online banking , used by most Canadian households, is not as safe as the standard face -to-face practices of the past , bank consultant group Novantas reported.
	Third Age — Computers & Banking Aren’t as Secure as Some Think 31st Jul 2010 Computers and the Internet are used for a variety of tasks by most U.S. households. Yet online banking is not as safe as the standard face-to-face practices of the past, bank consultant group Novantas reported.
	USA TODAY — Banks Seek Customers’ Help to Stop Online Thieves 30th Jul 2010 About 80% of U.S. households have come to do their banking over the Internet, banking consultancy Novantas says.
	The Last Watchdog — Banks Require Your Help to Keep Online Banking Safe 30th Jul 2010 Novantas , a banking consultancy , states most households have made online banking their main means for interacting with their financial institutions.
	UPI.com — Hackers Attacking Online Bank Accounts 30th Jul 2010 Used by most U.S. households , online banking is not as safe as the standard practices of the past , management consultancy Novantas , reported.
	The Economist — Surviving, Not Thriving 22nd Jul 2010 Sherief Meleis of Novantas , a consultancy , thinks a sharp decline in loans as a percentage of deposits has more to do with the shrinkage of loans than the growth of deposits.
	The Street — New Study From Informa Research Services And Novantas Reveals Huge Gap 1st Jul 2010 "The study reveals many interesting trends regarding the distribution of retirement dollars among the mass affluent , emerging affluent , and affluent segments , " said Wayne Cutler ,managing director at Novantas.
	Fox business — Dangers of Sharing Credit-Card Accounts 23rd Jun 2010 More consumers will rely on authorized user status or joint account status to obtain credit , says Gaurav Gupta , director of consumer lending and risk at Novantas , a consulting firm for the financial services industry.
	The Economist — A New Dominion 17th Jun 2010 Banks with more than 10% of the branches in a given local market typically garner a disproportionately large share of deposits. TD can do the same with only 5-6% of total branches because of its reputation for convenience, says Sherief Meleis of Novantas.
	Bankrate.com — Sharing Credit Card Accounts 17th Jun 2010 More consumers will rely on authorized user status or joint account status to obtain credit,says Gaurav Gupta , director of consumer lending and risk at Novantas , a consulting firm for the financial services industry.
	The Wall Street Journal — End Is Seen to Free Checking 16th Jun 2010 "If you put $1,000 in a checking account and don't do anything with it,it will be hard to get that for free," says Sherief Meleis, a managing director at Novantas LLC , a consulting firm that advises banks.
	Complinet — Do Canada’s bankers have the solution to regulatory reform? 15th Jun 2010 Canada's banks are viewed as institutions, almost as utilities that play a special role in the nation's economy and growth , notes veteran Canadian banker Greg Smith , managing director in the Toronto office of Novantas. South of the border , the ten largest US banks account for between 35 and 40 percent of deposits. Canada's big banks are treated more like utilities than highly competitive businesses , notes Robert Vokes , managing director.
	Bank Investment Consultant — Industry Upbeat on LPL’s IPO 10th Jun 2010 If there's any potential negative at all for banks and advisors, it's that new pressures on LPL as a public company from analysts could cause it to cut its prices in order to better compete with other broker-dealers, says Gregory Smith, managing director at Novantas.
	AMNY — As Economy Improves, More People Quit Jobs Than Get Laid Off 9th Jun 2010 "You get a lot of people who are unhappy with their current situation. They feel like they've been abused," said Alan Mattei, managing director of a city consulting firm working in the financial sector.
	American Banker — Financial ‘Supermarket’ Idea Re-Emerges, in Humbler Form 1st Jun 2010 "The hottest topic we're hearing now from banks is around the topic of relationship pricing," said Sherief Meleis, a managing director at Novantas LLC.
	Bankrate.com — Want Free Checking? Check Out Credit Unions 17th May 2010 "The average consumer does 25 to 30 transactions per month on an account," says Hank Israel, director at Novantas, a consulting firm to the financial industry.
	Richmond Times-Dispatch — Talking Money: Benefiting From Bank Fee Changes 1st Apr 2010 It may seem like free checking is an age-old service, but that's not the case, and in fact, these accounts are pretty much limited to the U.S., says Sherief Meleis, managing director at Novantas, a financial-services consulting company.
	CNBC — Demos: High Unemployment & Its Surprising New Economic Effect 1st Apr 2010 Darryl Demos, managing director of Novantas explains: "For the last few 2 quarters, it has been clear that while job losses have been slowing, unemployment levels are still stubbornly high. Yet in the last two quarters, we have seen much stronger than expected consumer spending."
	The New york times — Switch Banks? You Might Find There’s a Perk in It for You 24th Mar 2010 "Once you understand that 60 to 70 percent of the population is living paycheck to paycheck, the bottom line is that you can't move the account if you don't have extra cash to leave behind for two months," said Hank Israel, a director with Novantas, a consulting firm.
	Bankrate.com — High-yield checking perks have strings 23rd Mar 2010 "Banks will often put in place some type of reverse tier where it would say your checking account can only pay you that interest up to a certain threshold," says Richard Solomon, a director with Novantas, a financial services consulting firm in New York.
	Daily News — What To Do If Your Bank Eliminates No-cost Checking 22nd Mar 2010 "Banks are going to be more active in offering valuable services that customers would be interested in paying for," said Sherief Meleis, a managing director at Novantas, a financial services consulting company.
	Bankrate.com — 5 rules to protect an online bank account 22nd Mar 2010 Evading banking cyber thugs is more challenging than ever. They\'re now targeting consumers rather than banks and scouting out security holes in your computer. The reason: About 80 percent of U.S. households bank on the Internet, according to banking consultancy Novantas LLC in New York.
	The Wall Street Journal — Online Checking: Are the Lower Fees Worth the Hassle? 20th Mar 2010 To compete with their online challengers, bigger banks could start offering new bells and whistles to checking accounts, such as cellphone applications or ID theft protection, says Sherief Meleis, a managing director at consulting firm Novantas.
	Prepaid Press — Prepaid Payments in Business and Government 16th Mar 2010 "Prepaid cards are useful for institutions with lots of people in the field who need to be provided with per diem expense budgets," noted Alan Mattei,managing director of Novantas.
	Fox Business — New Overdraft Rules May Result In Higher Costs for Everyone 12th Mar 2010 "Consumers were getting this incredible value of free checking," said Sherief Meleis, managing director with the banking consulting firm Novantas.
	Cuna Lending Council — Collection Strategies Adjust to Economy 8th Mar 2010 The industry-wide move toward settlement offers is "a blunt instrument that reflects the degree of distress in the industry," says Jim Bramlett, managing director at consulting firm Novantas."You need to make some sort of appeal to the person in a way that's going to say,'I'm trying to work with you here,"says Alan Mattei, Novantas managing director.
	Toolbox.com — Connecting With Employees and Customers? Let Me Count the Ways. 5th Mar 2010 Another customer experience champion is Novantas, the rapidly growing financial services consulting firm. Where Amica emphasizes emotional connections with consumers, Novantas emphasizes rational connections with corporate clients.
	US Banker — In Search Of Wallet Share 1st Mar 2010 “Relationship banking has never been more important than now for the proper economics of the business,” says Rick Spitler, a managing director at Novantas, a consulting firm in New York.
	Payments Source — Lenders, Agencies Tweak Collection Strategies In Recession 26th Feb 2010 Jim Bramlett, a managing director at Novantas LLC, describes the industry-wide move toward larger and more generous settlement offers as “a blunt instrument” that reflects “the degree of distress in the industry.”
	Nasdaq — The Shadow Retirement Market 20th Feb 2010 Wayne Cutler, managing director of Novantas, explains, “Banking’s expansion into the retirement business proved problematic in the Great Recession. Despite recent market gains, most households are still hurting, while advisors struggle to retain customers and rebuild income.”
	Collections & Credit Risk — Economic Downturn Leads To New Collection Strategies 18th Feb 2010 Jim Bramlett, a managing director at New York-based consulting firm Novantas LLC, describes the industry's move toward larger and more generous settlement offers as “a blunt instrument” that reflects “the degree of distress in the industry.”
	The Prepaid Press — 5 Minutes With Alan Mattei 14th Feb 2010 One of the predictions about prepaid debit cards was so intriguing we decided to talk to the prognosticator himself, Alan Mattei of the Novantas consultancy. He speculated on the impact of recent credit card legislation on the sale of prepaid debit cards.
	Golden Mean — The New Rules For Branch Performance 8th Feb 2010 Recently, I have been contemplating the new rules to answer the question of how to accelerate “per branch” profitability in today’s economy. Luckily, the folks at Novantas have also been contemplating this and have written an excellent article on the topic.
	Bank Investment Consultant — The Shadow Retirement Market 1st Feb 2010 Wayne Cutler, managing director of Novantas, explains, “Banking’s expansion into the retirement business proved problematic in the Great Recession. Despite recent market gains, most households are still hurting, while advisors struggle to retain customers and rebuild income.”\r\n
	US Banker — Pursuing A Tinier Target 1st Feb 2010 Given the blind spots, banks have a “myopic” view of the business loan and deposit potential in their markets, says Les Dinkin, managing director at Novantas. So they may not properly target priority markets, align sales goals efficiently or value services accurately.
	US Banker — Customers Spring For Custom Checking 22nd Jan 2010 Hank Israel, a partner at Novantas, said banks will need to bring more to the table to get consumers to spend money on standard DDA products. “People don’t want to pay for existing services,” Israel said. “What people are most willing to pay for is identity protection.”
	Bankrate.com — Will Free Checking Disappear? 21st Jan 2010 Hank Israel, director at Novantas, a New York—based consulting firm to the financial services industry, says changes to overdraft rules could cost the industry billions in fees.
	The Prepaid Press — Stored Value/Prepaid Debit Cards: Predictions 2010 21st Jan 2010 Hank Israel, director at Novantas, explains “We do not see 2010 being a big year for open ended debit cards. While some industry analysts predict recent overdraft regulation will make open loop debit cards more competitive, the reality is, it will do the exact opposite.“
	CNBC — Are The Doomsayers Right About A Commercial Real Estate Crisis? 20th Jan 2010 Dave Kaytes, managing director of Novantas, explains, “The fear of a commercial real estate crisis is an outgrowth of the recession caused by the crash in the residential market. While the similarities are compelling, there are some important differences between the two.”
	US Banker — Bank Branches: The Changing Nature of Work and Workers 1st Jan 2010 Major economic and social factors today have dramatically impacted the type of work bankers do, as well as the type of employees banks need. From the employee's perspective, we are finding that a large percentage of the labor pool is increasingly loyal to employers...
	Bank Investment consultant — What Does the Future Hold? 1st Jan 2010 “Regulation is fundamentally altering the landscape,” says Kevin Travis, a principal at New York-based consulting firm Novantas. “I think this is great news for bank brokerage.” Why? Because Congress is threatening to cap such bread-and-butter bank income as fees on credit cards and account overdrafts at the same time as lending is tight.
	Financial Planning — Consumer Fees: The Hits Keep Coming 28th Dec 2009 “At some banks, as much as 40% to 50% of those fees are in jeopardy,” said Rick Spitler, a managing director at Novantas. “What are you going to do, close a bunch of branches? That’s scary — but they have to take huge amounts of costs out.”
	Wallet Pop — Bank Deposit Error in Your Favor? Give it Back 9th Dec 2009 Alan Mattei, managing director of Novantas LLC, a strategy consulting firm specializing in the financial services industry, says banks will aggressively pursue anyone who does not return erroneous bank deposits.
	North Jersey / The Record — Banking on a busy highway 30th Nov 2009 “In this tough economy many banks are consolidating in areas where a concentration of people live, work and shop,” said Les Dinkin, managing director of Novantas LLC, a New York City-based management consulting firm.
	ABC Money — Overdraft Reform Pending: New Report From Informa Research Services and Novantas Shows How Financial Institutions Should Prepare 17th Nov 2009 “With the potential of pending overdraft reform eroding 15% or more of checking account revenues, financial institutions need to prepare,” said Hank Israel, director at Novantas.
	American Banker — Next-Gen Branches Start Taking Shape (and Size) 6th Nov 2009 Les Dinkin, a managing director at Novantas LLC, a New York consulting firm, said many banks will tailor new branches to their communities. For example, a bank opening a branch in the heart of a downtown business district should consider a more traditional layout and design with more full-time small business experts based in the branch.
	American Banker — Branch Managers Return to Front Lines 3rd Nov 2009 Bob Ellis, a principal in the wealth management practice at the consulting firm Novarica, a division of Novantas LLC, said branch managers were earning an average of $300,000 to $600,000 a year in salary and bonuses. “Production at these firms has gone to hell because of the market,” he said.
	Wallet Pop — What to Do if Your Bank Follows the 115 That Failed This Year 2nd Nov 2009 Let's start with the last point first. Just how do you keep your money safe in the event your bank fails? Ken Alverson, managing director of Novantas, a consulting firm for the banking and credit card industry, has several recommendations to help you protect your money should your bank fail.
	American Banker — Overdrafts Undermine Checking 30th Oct 2009 “I think there is going to be a steeplechase” among banks looking to retool free checking, said Hank Israel, the director of payments and checking at Novantas LLC. “Free isn’t going to go away totally,” he said, “but I think it will become a damaged item. Banks will have to tout it as free, but ….”
	American Banker — To Predict Deposit Rates, Take a Look at Jobs Data 28th Oct 2009 If deposit rates remain low until that time, banks will continue to eke out margins from core deposits, particularly if deposit rates do not increase as rapidly as the Fed funds or Libor rates do, said Rich Solomon, a director at Novantas LLC.
	Chron — Banks Offering ‘Free’ Money 26th Oct 2009 “There’s a lot of money in motion, and banks need to demonstrate core deposit growth,” said Les Dinkin, a managing director at the New York management consulting firm Novantas. “The kinds of offers range from financial incentives to rewards points to gadgets. We see offers ranging from iPods to Crock-Pots.”
	American Banker — Taking Care Of Business, And A Whole Lot More 26th Oct 2009 “Going after an owner’s business and personal deposits is going after the Holy Grail, because you have both sides of the relationship,” said Les Dinkin, a managing director at Novantas LLC. “Those customers tend to use even more products and services, and so they tend to be stickier.”
	Reuters — Overdraft Reform Pending: New Report From Informa Research Services and Novantas Shows How Financial Institutions 26th Oct 2009 Informa Research Services, Inc., and Novantas LLC announce the release of a new report titled Checking Under Pressure. This report examines customer attitudes, needs, and behaviors surrounding checking transaction accounts.
	Financial Planning — Citi’s Wealth Plan: An Impossible Dream? 22nd Oct 2009 Kevin Travis, director of Novantas, a consulting firm in New York City, says, “it’s a very good idea to have a multi-channel model because different segments want and need different types of tools and services. If this goes according to plan it could transform the investment delivery model in banks.”
	Bank Investment Consultant — Citi’s Wealth Plan: An Impossible Dream? 22nd Oct 2009 Kevin Travis, director of Novantas, a consulting firm in New York City, says, “it’s a very good idea to have a multi-channel model because different segments want and need different types of tools and services. If this goes according to plan it could transform the investment delivery model in banks.”
	Wallet Pop — American Express Debuts New Card Offering Triple Points 13th Oct 2009 Jim Bramlett, managing director at Novantas, a consulting firm for the banking and credit card industry, predicted in a WalletPop interview a couple months ago that credit cards would be offering their most affluent customers even better rewards programs. And it looks like that\'s happening.
	American Banker — An Expired Guarantee, A Deposit Opportunity 9th Oct 2009 Sherief Meleis, a managing director at Novantas LLC, said there is a tendency for customers to go “short and liquid” when interest rates are low, and that banks have plenty of products that fit those needs.
	Financial Times — CARD Act Delays Credit Card Portfolio Deals 5th Oct 2009 The Act alone will result in a 100bp impact on card issuer revenue, which card issuers will attempt to make up in a large part by cost reduction methods including diluting rewards and reducing operating expenses, according to a third consultant, Rich Tambor, a managing director at Novantas.
	Markets Media Online — FDIC To Tap Bank Reserves 1st Oct 2009 “It’s the best alternative we have,” Dave Kaytes, managing director at Novantas, told Markets Media. “No one wants an insolvent FDIC. But borrowing three years into the future to pay for today\'s bank failures is clearly only a stop gap measure. We still need to fix the underlying problem, and that fix is not just raising the assessment.”
	American Banker — As Cards Game Changes, Regionals Aim To Cash In 28th Sep 2009 Rick Spitler, a managing director at consulting firm Novantas LLC, said the changing landscape could motivate some regional banking companies to reenter the business years after getting out. “There are banks below the top five who are looking seriously at returning,” he said, declining to identify any contenders.
	American Banker — Destination Is Clear, But Journey Isn’t 24th Sep 2009 American ingenuity will continue to drive innovation. But Rick Spitler, managing director at the consulting firm Novantas LLC, said that, consciously or not, the industry may start taking its cues from somewhere else.
	American Banker — Risks Are Many, But Half-Dozen Stand Out 18th Sep 2009 Increased competition for deposits could drive up deposit costs faster than loan rates, squeezing margins, said Novantas LLC Managing Director Sherief Meleis.…Les Dinkin, a managing director at Novantas LLC, said banks can do everything right on one side of their business…
	Wallet Pop — How to Boost Your Credit Score — Fast 17th Sep 2009 Unless building credit history is a must, consumers should hold off on opening new accounts for at least three months before applying for a loan, says Gaurav Gupta, director in consumer lending and payments practice for Novantas, a business consulting firm in New York.
	American Banker — Reluctance to Invest Now Can Exacerbate Tech Troubles Later 15th Sep 2009 “That’s the albatross around their necks, in that these systems have to be up 24/7 to handle massive amounts of data, and yet they’re not [able to help banks] to get new customers or to deepen relationships,” said Alan Mattei, a managing director at the New York consulting firm Novantas LLC. “These systems are table stakes. They don’t get you above your competitors.”
	American Banker — Bank Training Programs’ Flaws Surface at the Worst Time 11th Sep 2009 “Between mergers and acquisitions and reorganizations, there’s a lot of people constantly being moved from one function to another,” said Alan Mattei, a managing director at Novantas LLC, a New York consulting firm. “A lot of those people are not getting training they need ...”
	American Banker — New Race In Cards: Get Paid Before The Other Guy 10th Sep 2009 Jim Bramlett, a managing director at the consulting firm Novantas LLC, described the industrywide move toward larger and more generous settlement offers so far as “a blunt instrument” reflecting “the degree of distress in the industry.”… Alan Mattei, another managing director at Novantas …
	Bank Investment Consultant — CEOs Who Get It: Why the best bank bosses back brokerage 2nd Sep 2009 With big names placing huge bets on major investment businesses-Bank of America buying Merrill and Wells Fargo snatching Wachovia from Citigroup-certain bank CEOs “see wealth management as extremely important to their businesses,” says Alistair Jessiman, managing director of Novantas ...
	Financial Planning — Should Bank Reps Be Worried? 1st Sep 2009 For advisors whose brand is virtually the same, such as Wachovia and Wachovia Securities, rate-chasing savers may flee both at the same time, warns Rick Spitler, managing director at Novantas, a consultant in New York City.
	Smart Money — Is This the End of Free Checking? 31st Aug 2009 Already cash-strapped banks anticipate declining revenue from credit cards as rules from the CARD Act take effect, says Hank Israel, director of Novantas, a financial services consulting firm in New York.
	Wallet Pop — Banking expert: Free checking accounts aren't long for this world 31st Aug 2009 The free checking account as we know it is likely at the start of its death throes. This is according to Hank Israel, a director at Novantas, a consulting firm for the banking and credit card industry…
	American Banker — Complicated Future For ‘Free’ Checking 28th Aug 2009 “Americans love ‘free’ or the perception thereof, and so banks will try to keep the free checking product if it helps them,” or seek palatable alternatives, said Hank Israel, a director at Novantas LLC.
	American Banker — Final Semester for Credit Cards Aimed at Students? 25th Aug 2009 The law’s impact, “from a portfolio size perspective, is perhaps not very material,” said Gaurav Gupta, a director of the consumer lending and payments practice at Novantas LLC and former executive in charge of Capital One’s young-adult cards.
	Wallet Pop — Want a great credit card rewards program? It helps to be very rich. 24th Aug 2009 One way credit card companies can afford to offer these lavish perks, incidentally, is that these premium cards have a significant higher interchange rate, says Jim Bramlett, a managing director at Novantas, a consulting firm for the banking and credit card industry.
	e–scan — Making Tradeoffs in Branch Efficiency 15th Aug 2009 The answer won’t be found in traditional strategies for branch network efficiency enhancement, according to Novantas consultants writing in the Bank Administration Institute’s Banking Strategies.
	Tampa Bay Business Journal — Chase ventures where WaMu didn’t go: commercial banking 14th Aug 2009 “If a company doesn’t have international needs, doesn’t have capital market needs, but just basic transaction needs, then in a lot cases, the extra attention a community bank can give the company can be a competitive advantage,” Rice said. “Bigger banks have product capability, and if that’s something a company values, it would be difficult for a community bank to be competitive.”\r\n
	American Banker — Varying Loan Portfolios: Easier Said Than Done 7th Aug 2009 “In a declining, slow-growth asset world, the way you survive is by segmenting and defining exactly the classes of assets you want to put on your balance sheet,” said Rick Spitler, a managing director at Novantas LLC.
	The Wall Street Journal — Banks Get Picky In Doling Out Credit Cards 5th Aug 2009 “Without the ability to reprice customers, raise fees or rates, the old profitability calculation won’t apply,” says Alan Mattei…For consumers, this means that not only will it be harder and more expensive to get credit, but the average credit line that gets assigned up front will be less generous, says Rich Tambor of Novantas.
	American Banker — Mid-Market Firms Rank Their Banks’ Service Delivery 4th Aug 2009 Responses from 6,250 middle-market businesses about their banks, which includes top tier, regional and larger community banks, are part of a joint study due out this week from Novantas LLC and the Connecticut research firm Greenwich Associates LLC.\r\n
	Tampa Bay Business Journal — Branching out: Bankers wrestle with expansion strategies 8th Jul 2009 The area likely to undergo the greatest pressure for cost management is the branch system, said Sherief Meleis, also a managing director at Novantas. “Banks simply must find a way to serve customers without relying solely on $2 million-plus branches,” Meleis said.
	American Banker — Big Banks Refuse to Yield on Their Deposit Pricing 1st Jul 2009 Steve Turner, a managing director at Novantas in New York, said that some may have initially thought the top banks receiving Tarp money were overly stressed and needed to offer higher rates to attract more customers, but media reports throughout the winter and spring proved…
	Bank Investment Consultant — More or Less? Branch Debate Rages 1st Jul 2009 But not everyone believes branch networks will continue to expand. Dave Kaytes, a managing director in the New York consulting firm Novantas, says there could be as many as 10,000 fewer branches in the country in the next five years as the industry makes slashing costs its top priority.
	US Banker — Bidder Medicine 29th Jun 2009 “This should be good for the industry,” says Sherief Meleis, managing director and head of the retail banking with management consultancy Novantas. “The zombie banks out there that are barely surviving were pricing irrationally and making it tough for the rest of the industry.”
	American Banker — Banks Making a Science Out of Deposit-Gathering 25th Jun 2009 To get the primary deposit relationship of a commercial customer, banks need strong cash management offerings, said Stephen Baird, a director at Novantas in New York.
	American Banker — Free Checking: A Customer Favorite is Re-Examined 23rd Jun 2009 “We think this is the time for real innovation and product design on the fee side,” said Sherief Meleis, a managing director at Novantas in New York and the head of its retail banking practice.\r\n
	American Banker — Who Will Be Hiring, Who Will Be Hired 19th Jun 2009 Alan Mattei, a managing director at Novantas LLC, a New York consulting firm, said banks will also have to beef up their staff to resume many projects that were put on hold during the downturn, such as information technology professionals for system upgrades.
	Bank Investment Consultant — Take it Away, 2009 Please! 13th Jun 2009 Smaller banks that had no part in the subprime fiasco, what Jessiman calls “survivor banks,” have a bright future, particularly with billions in taxpayer dollars now available to help strong banks buy up weaker ones.
	Bankrate.com — Borrowing with personal lines of credit 8th Jun 2009 “Standards are much tighter than they were a year ago” as banks try to weed out risky prospects, says Kenneth Alverson, managing director at the New York management consultancy Novantas.
	American Banker — More or Less: Branches’ Role After the Meltdown 5th Jun 2009 “The only place left [to cut costs] is reducing the very-high-cost branch network,” which typically amounts to 60% of a bank’s expenses, said Dave Kaytes, a managing director in the New York consulting firm Novantas LLC.
	AM New York — Taking a Swipe at Credit Firms: Some Will Lose Out in Reform Legislation 21st May 2009 Gaurav Gupta of Novantas, a Manhattan-based consulting firm, breaks down the changes: “We could see a very drastic change in their entire business model. Their profitability is certainly going to be reduced.”
	The Christian Science Monitor — Trouble for federal agency that backs 44 million pensions 20th May 2009 “Over the last 20 years, there has been a growth of alternative retirement approaches, both structured and unstructured, of people putting money away,” says Wayne Cutler, managing director at Novantas, a consulting firm for the financial industry.
	Financial Planning — Report: Retirement Nets Industry $183B 19th May 2009 Despite the retirement market's size, “few have a clear picture of the total value chain and who captures most of the revenues,” Novarica said in a report issued Monday.
	American Banker — Report: Retirement Nets Industry $183B 19th May 2009 Despite the retirement market’s size, “few have a clear picture of the total value chain and who captures most of the revenues,” Novarica said in a report issued Monday.
	Best Cash Cow — Dave Kaytes of Novantas Says Rates for Banks that Failed Stress Test to Go Higher 11th May 2009 Dave Kaytes, the managing director at Novantas, a consulting company that serves the banking industry, believes that banks that require more capital will need to raise their deposit rates.
	The Wall Street Journal — Impact on Consumers to Be Small 8th May 2009 … stronger banks that passed the stress test may offer lower rates. Says Mr. Kaytes: “Those types of institutions are going to take advantage of the ‘Good Housekeeping seal of approval’ and be a little tighter with their rates, while the others will be more aggressive with raising deposit rates.”
	The Christian Science Monitor — Will anyone want to buy banks’ toxic assets? 6th May 2009 “Firms like Goldman Sachs have been buying distressed mortgage-backed securities and individual loan portfolios since the meltdown occurred [last fall], buying them at a deep discount,” says Kenneth Alverson, a managing director at Novantas, a financial-services consulting firm based in New York.
	US Banker — Customer Satisfaction Drives Growth, Study Finds 28th Apr 2009 With public approval of the financial sector seemingly in a free-fall, should banks still care about customer satisfaction? Absolutely, concludes a recent study from J.D. Power and Associates and Novantas.
	BNET Financial Services — Banks Stumble Into Mutual—Fund Profits 22nd Apr 2009 “Banks have always been good at fixed income and cash and consumers expect them to be good at it,” says Alistair Jessiman, managing director of the bank consulting firm Novantas. “The investors’ risk appetite is swinging ...
	Panama City News Herald — Bonifay Cancels Sale Deal to Alabama Insurer 17th Apr 2009 “ … one would question whether supporting insurance companies right now is critical, and whether or not they might be better off holding on to the tools that they have available, a remaining $35 billion in TARP funds, until there’s a need. …” said Steve Turner, managing director with Novantas, a financial consulting firm. …
	Business Week Business Exchange — Cost-Cutting at the Expense of Customer Satisfaction is Likely to Have a Negative Impact on Profitability 28th Mar 2009 Report by J.D. Power and Associates and Novantas, LLC
	CNN Money — To TALF, or not to TALF 18th Mar 2009 “That is the worry — is it going to be effective?” said Ken Alverson, managing director at the New York City-based financial services consultancy Novantas.
	CNN Money — Why You Can’t Get a Loan 17th Feb 2009 “The shadow banking system hasn’t recovered enough to pick up all the slack and bank capital isn’t big enough to fill in for lack of supply and financing,” said Spitler, managing director at the New York City-based consultancy Novantas …
	MarketWatch — What’s the Catch? Community Banks, Credit Unions Offering Higher Deposit Yields 16th Feb 2009 … to snag an extra one or two percentage points by agreeing to bank online, notes David Kaytes, managing partner of consulting firm Novantas, New York …
	CNN Money — The Problem with Paying Back TARP $ 13th Feb 2009 “The market already understands who needs the money and who doesn’t,” said Dave Kaytes, managing director at the New York City-based consultancy Novantas …
	Globe and Mail — Is Betting on the “Bad Bank” a Good Solution? 6th Feb 2009 As indicated by Robert Vokes of Novantas, a New York-based financial services consultancy: “The top 10 banks are in much better shape with the TARP…
	CUNA Marketing and Business Development Council — Some Institutions Actually Increasing Ad Budgets 5th Feb 2009 “Many banks are repositioning their ads around safety and soundness, and those that are profitable and with strong capital positions are advertising noticeably more than others,” said Les Dinkin, a managing director in the New York consulting firm Novantas.
	Yahoo Finance — What if Uncle Sam Takes Over Your Bank? 25th Jan 2009 Government-owned banks could offer basic credit cards with low rates that would appeal to less-creditworthy customers who regularly use cards to borrow. But such cards are less likely to come with costly rewards programs, such as those that earn frequent-flier miles, says Dave Kaytes, managing director at Novantas
	Wall Street Journal — What If Uncle Sam Takes Over Your Bank? 22nd Jan 2009 “Think of the bank as the DMV of the future, run by government employees who have little upward mobility,” says Dave Kaytes, managing director at Novantas. …
	American Banker — Segment Targeting for a Wealth Advisory Identity 6th Jan 2009 As underscored by a Novantas audit of the on-site client experience at the nation\'s top wealth management firms, advisors routinely fall back on grandiose …
	Reuters — BankAtlantic Enters into an Agreement with Novantas, LLC 7th Dec 2008 BankAtlantic announced today it has entered into an agreement with a new services partner, Novantas, LLC. “In our ongoing effort to enhance our deposit pricing practices, we partnered with Novantas to employ a more quantitative approach to evaluating …
	Bank Investment Consultant — Banks Boost Ad Spending Amid Cuts 1st Dec 2008 “Many banks with strong capital positions are repositioning their ads around safety and soundness,” says Les Dinkin, a managing director in the New York consulting firm Novantas.
	Wall Street Journal — Banks Boost Customer Fees to Record Highs 12th Nov 2008 “…banks don’t want the government to be shareholders forever, so they’re looking to generate earnings to recapitalize and pay the government back,” says Sherief Meleis, managing director at Novantas LLC, a bank consulting firm.
	American Banker — Scaling Back? Not on the Ad Budgets 10th Nov 2008 … capital positions are advertising noticeably more than others,” said Les Dinkin, a managing director in the New York consulting firm Novantas LLC. …
	Bank Investment Consultant — Life is a Bank 28th Oct 2008 Novantas predicts that there will be a tremendous growth in guaranteed products, even if they aren’t exactly in annuity form.
	Bloomberg — Citi Squeezed in Debt Market as JPMorgan, Wells Lure Deposits 20th Oct 2008 The Wachovia bid \"demonstrated Citigroup’s willingness to do deals,\" said David Kaytes, managing director at consulting firm Novantas LLC.
	The Wall Street Journal — Savers Feel Pinch of Tight Credit 1st Apr 2008 “Last fall, the “crunch wasn’t in full swing ... and banks believed they could still lend the money out or buy some other debt obligations,” says David Kaytes, managing director of Novantas LLC, a management-consulting firm. Now, amid rising loan losses and tighter underwriting ...
	All Business — Bankers Discuss Efforts to Get More Share 24th Jul 2007 “If the question is should I pay down my mortgage, or should I take that $100,000 bonus and buy some more stock with it, I want the adviser to have an opinion on that,” said Alistair Jessiman, a managing director of Novantas LLC, a financial services consulting firm in NewYork.
	USA Today — Online banks launch checking accounts 18th Jan 2007 Assets in online savings accounts more than doubled, to $112.5 billion, between the end of 2004 and the second quarter of 2006, according to Novantas, an industry consultant. ...
	Bank Technology News — Wausau Expands Remote Deposit Capture Product; Fifth Third Evaluates It As banks reinvest in technology to serve the small business segment — a recent Novantas survey found 56% of banks increasing their small business IT investments — vendors are stepping up their offerings in this category.