As the attachment to traditional branches in banking continues to drop, a new method of network planning is required that revolves around building an enhanced customer experience.
ATM fees can cost consumers a lot of money — a $100 withdrawal can cost anywhere between 3% to 6% in transaction fees. Clearly, it pays for those switching banks to find a new institution with more convenient ATM locations.
A quarter of bank shoppers cited high fees at their current bank were the reason why they were shopping for a new account…
Bank wealth management has been on a tear, but pressures such as recruiting and robos threaten to the slow down the momentum. Here’s how banks are fighting back.
Not long ago, consumers changed banks mostly because they were angry at their current provider, but consumers’ attitudes have softened and their switching triggers are evolving.
Today, Novantas, Inc. released the 2014 edition of its Multi-Channel Customer Research survey, revealing crucial new insights into how consumers are interacting with bank branches and ATMs versus electronic banking channels.
Many banks offer checking accounts that are free as long as you have a direct deposit, pay a few bills using online bill pay, or swipe your debit card a minimum number of times a month. Compared to men, women are more comfortable completing these types of various activities in order to avoid fees.
Millennials are the largest segment of consumers shopping for checking accounts. In fact, roughly 40% of those looking for a new bank or credit union are under 30 years old.
The low interest rate environment has created increased pricing competition for popular consumer loan products.
Novantas, Inc. announces a major new release of the StrataScape platform, which enables banks to make strategic and tactical decisions with their networks.