Advisors to the financial services industry.

Gaining the Edge
in a Tight Market

In a new race for market share, the focus is shifting to expanding customer relationships.

Regional C&I Growth:
Focusing to Win

A Cautious Outlook
for Household Credit

Renewing
Home Equity Lending

More Inside

Current Issues

You’ve got to start with the fundamental premise of commercial banking, as a source of credit to fuel the economy.

Growth for Banks in a No Growth Market

August 2010

Banks need to improve how they sell to customers. During this “no-growth economy” banks will increase wallet share through higher quality customer relationships. Banks will grow by transforming customer behavioral knowledge into cross-sell strategies.

Debit Legislation: Rethinking Retail Payments Strategy

August 2010

Recent legislation likely will pummel debit interchange fees. This has the potential to crush the checking industry, a bedrock line of business. Winning banks will develop new strategies and innovations that will improve customer segment responsiveness.

Smart Growth in Home Equity Lending

August 2010

Bank branch representatives will need to play a leadership role in understanding and responding to customer needs. Combined with specialized expertise, this type ofadvocacy will be vital in attracting and retaining valuable customers.

Novantas in the News

Golden Mean — CX and Financial Reform in the EU

3rd Sep 2010

What does financial reform have to do with customer experience? Well quite a bit according to a talk I attended put on by Novantas that was led by Iain Anderson and Tim Gieles of Cicero.

Articlebase — The Battle of the Banks: Bricks vs. Clicks

2nd Sep 2010

“If you look at online adoption rates, close to 75-80% of banking customers are online,” advises Kevin Travis, a director at Novantas, a provider of management consultancy and information services to the financial services industries.